
Frequently Asked Questions
How long does shipping take?â–Ľ
Standard domestic orders typically arrive within 3-5 business days. We offer expedited shipping options at checkout for those who need their fashion pieces even sooner.
What is your return policy?â–Ľ
We offer a 30-day return window for all unworn items with original tags. Simply use our online portal to generate a prepaid label for a hassle-free experience.
What payment methods do you accept?â–Ľ
NeoCell accepts all major credit cards, PayPal, and Apple Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay for your convenience.
How do you ensure product quality?â–Ľ
Every NeoCell garment undergoes a rigorous three-point inspection process. We source premium fabrics and partner with ethical manufacturers to ensure your clothing lasts for seasons to come.
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